This page lists common user problems and their solutions.
Problem: I cannot edit my resume or other RTF file.
- Download the resume or file from your site
- Open the Files folder on the Chromebook and copy the file to the “My Drive”
- Open up Google Apps (Docs). The resume file should now be available to edit and save changes.
- To update in to the Portfolio, upload the file from the “My Drive” folder on the Chromebook (similar to a regular PC)
Problem:I am unsure how to fill out and save a pdf file on an iPad.
Problem: Occupation Sort won't let me select a factor.
Possible cause: Your browser may be blocking pop-up windows (which provide instructions and explanations of factors) from appearing.
Solution: Enable pop-up windows in your browser.
Problem: Clicking on "View Video" does nothing.
Workaround: Refresh or reload the page, then click on "View Video" again.
Problem: Clicking on "Show Video" does nothing or has an error message.
Possible cause: You do not have Windows Media installed, or you have an old version installed.
Solution: The Windows Media videos require version 7 or later. Download the latest installer from here.
Possible cause: You do not have QuickTime installed, or you have an old version installed.
Solution: Download the latest QuickTime installer from here.
Problem: Clicking on "Print" does nothing.
Workaround: Refresh or reload the page, then click on "Print" again.
Problem: Clicking on "Create Resume" downloads a file that opens blank or is unreadable.
Possible cause: You do not have Adobe Reader installed or Adobe's web browser plugin installed.
Solution: Download Adobe Reader from here and install it.
Workaround: Rename the downloaded file "resumepdf.asp" to "resume.pdf" and open it.